Do I have to book?

Yes, you are required to book by calling the office on 01785 711177. The more notice you give, the better chance you have of securing the date and time that you require. Payment in full by debit card is required at the time of booking and is non-refundable. If you do need to cancel, you must give us at least 24 hours’ notice, by telephone; in this instance, payment can be transferred to another date within one month of the original booking. When booking, we will require each rider’s height, weight and riding ability.

Are there set days and times for the treks?

We have three treks per day. We cater for all abilities: beginners, novices and experienced. We are open five days per week, Wednesday to Sunday. Please see here for details of our current treks.

Management reserves the right to alter times and ability level of treks, in some cases.

How many months of the year are you open?

We are open all year round.

How do I pay?

A non-refundable payment is required in full at the time of booking. Payment can be made by debit card over the telephone, or by debit card or cash at reception. Please see our full terms and conditions for more details.

Where do the rides take place?

All treks take place off-road over the idyllic countryside of Cannock Chase, which is spread over 3,500 hectares. All lessons take place in our covered arena.

Can I get riding lessons at the centre?

We only currently offer children’s group lessons. We offer trekking for all abilities and can teach you on these.

What is the minimum age to go on treks?

We can take children from age 4 for paddock rides and lessons, and children from age 7 for the 1-hour trek and from age 10 for the 2-hour trek. There is no maximum age limit for adults!

What weather conditions cause a ride to be cancelled?

We ride in all weathers; treks are only cancelled in the case of severe frost or heavy snow fall.

Is there any specific clothing I need to wear?

Riders must wear full-length trousers; anyone wearing shorts or skirts/dresses will not be permitted to ride. We advise you wear wellingtons or walking boots (if you do not have riding boots), and gloves. Suitable clothing for the weather is necessary; i.e. waterproofs if it is raining.

This will be my first time on a horse; will I be all right?

We have a wide range of horses suited to all abilities of rider, including complete beginners. However, as detailed in our Horse Riders Code of Conduct, please be aware that there is always a level of risk involved in horse riding.

Is there a weight limit for riders?

Yes, our current weight limits are 15 stone for trekking and 13 stone for lessons. For some of our special events, we reserve the right to set a lower weight limit as appropriate to the event in question.

Which trek is right for me?

We have three treks going out daily. Here are the details to help you decide which one is right for you:

– Experinenced Trek: A fast-paced 2-hour trek through forests and over moorland, for which all riders must be physically fit and competent at walk, trot and canter, and must ride regularly. (Minimum age 10 years.)

– Mixed-Ability Trek: A 2-hour trek to suit all abilities, from beginner through to experienced. Beginners will be taught to do rising trot, and experienced riders can break off with our guides for a canter. (Minimum age 10 years.)

– Beginners Trek: A gentle 1-hour trek which is ideal for the first-time rider or those who prefer a shorter ride and a steadier pace. Riders will get the opportunity to try a trot with our guides alongside to help out. (Minimum age 7 years.)

May I bring my dog on-site?

Unfortunately, we do not allow dogs on-site; if you bring your dog(s) along, they must remain in your car.

Will I need a riding crop/whip?

We don’t allow the use of crops or whips with our horses, so you won’t need to bring one.

May I wear my Go Pro whilst riding?

Unfortunately, we don’t allow riders to use any recording equipment whilst riding. We are more than happy for you to take photos of yourself / your party if you wish to do so.

Do I need to book a table at the Ranch Bistro?

Our Ranch Bistro operates on a first come, first served basis, so just come along. We are open to both riders and non-riders, from Wednesday to Sunday, 8.30am-5.00pm.